# SMS route monitoring on real devices

> Last updated: 2026-06-12. Product: https://trustrouting.com/product

## Summary

**TrustRouting** provides SMS route monitoring using real Android handsets and your own SIM cards. The platform captures what the phone actually receives — including SMSC metadata when available — so messaging teams can validate supplier routes, detect grey-route symptoms, and export evidence for disputes.

## What SMS route monitoring includes

- Handset-level proof of SMS arrival (not only supplier DLR)
- SMSC and routing metadata exposed by the device
- Filters by number, time, service, and channel
- Delay analysis between send and receive when timestamps are available
- XLSX export for QA, compliance, or supplier escalation

## Typical problems it solves

- DLR shows delivered but the message never arrived on the test phone
- Suspected grey routing or unexpected SMSC on a trunk
- Comparing route behaviour before and after a supplier change
- Building an independent evidence pack for interconnect or hub disputes

## How it works

1. [Install](https://trustrouting.com/install) the Android agent on a dedicated test device
2. Send real A2P or P2P SMS traffic to that SIM
3. Review routes and delays in the [admin panel](https://admin.trustrouting.com)
4. Use [AI Analyst](https://trustrouting.com/ai-analyst) to investigate grey-route and unknown SMSC patterns in plain language
5. Export records for stakeholders

## Related

- [AI Analyst](https://trustrouting.com/ai-analyst.md)
- [Real device vs synthetic testing](https://trustrouting.com/real-device-vs-synthetic-testing.md)
- [Solutions for CPaaS](https://trustrouting.com/solutions/cpaas)
- [OTP delivery testing](https://trustrouting.com/otp-delivery-testing.md)
- [Contact](https://trustrouting.com/contact)