Terms of Use

DRAFT for counsel review — not yet in force for production Community launch. Product requirements from TrustRouting MK2.1; not legal advice.

Draft dated 25 August 2026 — replaces trial/device-era language; counsel review required before production.

These Terms of Use ("Terms") are a legally binding agreement between you ("you", "Customer") and ENQUIRELINK INC. ("Enquirelink", "TrustRouting", "we", "us", "our"), a corporation registered in Ontario, Canada. TrustRouting is offered under the brand "TrustRouting" and the domain https://trustrouting.com is owned and operated by Enquirelink.

If you do not agree to these Terms, do not access, install, or use TrustRouting.

1. CONTACT

Support and legal communications: [email protected]
Registered region: Ontario, Canada
(If you require our registered service address for formal notices, contact [email protected].)

2. DEFINITIONS

In these Terms, the following capitalized terms have the meanings below. Other defined terms appear in context.

• "Admin Panel" means the TrustRouting web interface used to manage workspaces, devices, records, exports, remote access, and related settings.
• "Android Agent" or "App" means the TrustRouting Android application or agent installed on a device you link to your account.
• "Community Observation" means an observation, record, metadata item, or derived signal that is eligible under the Community Plan and Privacy Policy to contribute to shared research, service recognition, anti-abuse analysis, SMSC/operator intelligence, or aggregated analytics. Eligibility, scope, and lawful basis are described in the Privacy Policy and may be updated with notice.
• "Community Plan" means the free ($0) public plan that provides access to the Platform on your own devices and SIMs, subject to fair use, Community data policies, and the research eligibility rules in the Privacy Policy. Community Plan includes a workspace allocation of Remote Access Minutes as published on the Website or in your workspace settings.
• "Customer Data" means data collected from or about your linked devices, SIMs, accounts, and use of the Platform, including communications records, configuration data, exports, support communications, and related metadata, whether or not it is eligible as a Community Observation.
• "Derived Intelligence" means aggregated, anonymized, or otherwise processed outputs derived from Customer Data or Community Observations (for example, service recognition patterns, operator/SMSC intelligence signals, anti-abuse indicators, or catalog metadata) that do not identify you or your devices to other customers.
• "Platform" or "Services" means the App, Admin Panel, websites, downloads, documentation, Testing Library, remote access features, exports, and related services we provide.
• "Private Installation" means a dedicated TrustRouting deployment operated for you under a separate contract, typically on infrastructure you control or designate, with configuration that excludes Customer Data from shared research and intelligence by default unless separately agreed in writing.
• "Private Workspace" means a paid or contract workspace (including MNO Assurance and other Private plans) where Customer Data is treated as private by default and is excluded from shared research and Derived Intelligence unless separately agreed in writing.
• "Remote Access Minutes" means metered time for interactive remote control sessions initiated through the Platform to devices in your workspace. Remote Access Minutes are allocated workspace-wide, measured server-side, do not roll over between billing periods unless we expressly state otherwise, and may trigger warnings or session termination as described in Section 10.
• "Remote Plan" means the paid public plan currently priced at $99 per month per workspace (or as otherwise published), which includes a workspace-wide allocation of 10,000 Remote Access Minutes per month with no rollover. The Community data policy and research eligibility rules described in the Privacy Policy continue to apply to Remote Plan workspaces unless you move to a Private Workspace or Private Installation under separate terms.
• "Testing Library" means the in-product catalog of test journeys, service patterns, templates, or similar reference materials made available through the Platform for lawful testing on your own devices.
• "Workspace" means the organizational container in the Platform associated with your account or contract, including its devices, records, quotas, and settings.

3. SCOPE OF THESE TERMS

These Terms govern your access to and use of the Platform under the Community Plan, Remote Plan, or other public SaaS offerings we make available through trustrouting.com and the Admin Panel. Separate written agreements govern Private Workspace, Private Installation, and MNO Assurance programs where applicable. If a signed agreement conflicts with these Terms, the signed agreement controls for that customer.

4. ACCEPTANCE; UPDATES TO TERMS

4.1 Acceptance

By downloading, installing, accessing, registering for, subscribing to, or using the Platform, you agree to these Terms and the Privacy Policy and Cookie Policy incorporated by reference.

4.2 Updates

We may update these Terms from time to time. We will post the updated version with a revised effective date. Your continued use after the effective date means you accept the updated Terms unless applicable law requires a different process. If you do not agree, stop using the Platform and cancel any paid plan according to Section 9.

5. ELIGIBILITY; AUTHORITY; ACCOUNT SECURITY

5.1 Eligibility

You must be at least the age of majority in your jurisdiction and have legal capacity to enter into these Terms.

5.2 Business authority

If you use the Platform on behalf of a company, you represent that you are authorized to bind that company. In that case, "you" includes the company.

5.3 Account accuracy

You must provide accurate and up-to-date information and keep it current.

5.4 Account security

You are responsible for all activity under your account and for securing your email, devices, credentials, and exported files. Notify us immediately at [email protected] if you suspect unauthorized access.

6. WHAT TRUSTROUTING IS — AND IS NOT

6.1 Monitoring and analytics only

TrustRouting provides tools to collect, process, enrich, visualize, search, analyze, export, and remotely interact with records related to SMS, calls, RCS, and notification-derived chat activity observed on devices you link to your account.

6.2 Bring-your-own device and SIM

You use your own devices and SIM cards. We do not provide SIM cards, phone numbers, test numbers, or connectivity.

6.3 No traffic generation

TrustRouting does not generate SMS, calls, RCS, or chat traffic for you. We do not operate a traffic pumping service, termination service, or telecom network service.

6.4 Not a carrier or telecom provider

We are not a mobile network operator, carrier, messaging termination provider, or voice termination provider. We do not control or guarantee delivery behavior, routing, coverage, or network performance.

6.5 Data and enrichment limitations

Any enrichment (including SMSC, operator, country, or similar indicators) may be incomplete, unavailable, delayed, or incorrect in some markets. Outputs are informational and not guaranteed.

6.6 Devices are never shared between customers

The Platform does not provide shared access to other customers' phones or SIMs. Remote access and observation features apply only to devices you own or are authorized to control within your workspace.

7. PLANS; COMMUNITY AND REMOTE DATA POLICIES

7.1 Community Plan

The Community Plan is offered at $0 subject to these Terms, fair use, and the Privacy Policy. You may link your own devices subject to operational limits we publish. Certain Customer Data may become eligible Community Observations and be used to develop Derived Intelligence as described in the Privacy Policy. Devices and workspace records remain isolated to your account; we do not grant other customers access to your devices.

7.2 Remote Plan

The Remote Plan is a paid workspace subscription currently priced at $99 per month and includes 10,000 Remote Access Minutes per workspace per month. Unused Remote Access Minutes do not roll over. Community data policy and Community Observation eligibility rules continue to apply unless you are on a Private Workspace or Private Installation governed by separate terms.

7.3 Private Workspace and Private Installation

Private Workspace and Private Installation offerings are available under separate contract. By default, Customer Data in those deployments is excluded from shared research and Derived Intelligence unless separately agreed in writing. Private Installation deployments may not use public Community or Remote billing unless explicitly configured.

7.4 Plan changes

We may modify plan features, quotas, pricing, or availability with notice where required by law or contract. Published Website pricing and workspace settings are authoritative for public plans unless you have a conflicting signed agreement.

8. STRICT PROHIBITION: RESTRICTED TRAFFIC, TRAFFIC PUMPING, AND UNLAWFUL USE

This section is a material condition of your right to use the Platform.

8.1 Purpose limitation

The Platform may only be used to monitor and evaluate delivery quality of your lawful traffic and your lawful testing procedures on devices and SIMs you are authorized to use.

8.2 You must NOT use the Platform (or attempt to use it) to originate, generate, send, place, transmit, or automate:

• (a) SMS messages (A2P or P2P);
• (b) voice calls (including robocalls, flashcall traffic pumping, CLI/ANI manipulation);
• (c) RCS messages; or
• (d) any other restricted telecommunications traffic.

8.3 You must NOT:

• (a) use scripts, bots, emulators, modified clients, or automation to fabricate or inflate traffic, logs, records, KPIs, or "proof";
• (b) use the Platform for bypass, grey routing, spam, phishing, malware distribution, unlawful interception, or any illegal telecom activity;
• (c) attempt to reverse engineer, circumvent safeguards, or use the Platform to build a competing traffic generation or monitoring product;
• (d) access, control, or attempt to control any device you are not authorized to operate.

8.4 Immediate enforcement

We may suspend or permanently deactivate your account or workspace immediately, without notice, if we believe (in our sole discretion) you violated this Section or your use creates legal, compliance, or security risk. Fees remain non-refundable to the maximum extent permitted by law.

9. BILLING; REMOTE PLAN; NO REFUNDS; CANCELLATION

9.1 Paid plans

Certain features, including the Remote Plan, require payment. There is no public per-device subscription pricing; value is tied to workspace scope, assurance features, remote access quotas, and contract terms.

9.2 Payment processor

Payments are processed through Stripe (or another processor we choose). Your payment is also subject to the processor's terms and policies. We do not store full card numbers.

9.3 Auto-renewal

Unless you cancel, a paid plan renews automatically at the end of each billing cycle and you authorize recurring charges.

9.4 Cancellation

You may cancel a paid plan at any time through available account flows or by contacting [email protected]. Cancellation stops renewal; access typically continues until the end of the current billing period unless terminated earlier under these Terms.

9.5 NO REFUNDS

ALL FEES ARE NON-REFUNDABLE AND NON-CREDITABLE TO THE MAXIMUM EXTENT PERMITTED BY LAW. This includes partial periods, unused Remote Access Minutes, plan downgrades, outages, maintenance, or feature changes.

9.6 Taxes and failed payments

Fees do not include taxes unless stated. You are responsible for applicable taxes. If payment fails or you initiate a chargeback, we may suspend access immediately. You remain responsible for all amounts due and related costs.

10. REMOTE ACCESS; REMOTE ACCESS MINUTES

10.1 Authorization required

You may use remote access features only for devices you own or are explicitly authorized to control. You are solely responsible for obtaining any consent, employment authorization, or legal permission required in your jurisdiction before initiating remote sessions.

10.2 Metering and quotas

Remote Access Minutes are measured server-side and apply workspace-wide. Community and Remote plan allocations are published on the Website or in workspace settings. Remote Plan includes 10,000 Remote Access Minutes per month with no rollover unless we expressly state otherwise.

10.3 Warnings and session termination

We may display usage warnings (for example, at 80%, 95%, and 100% of quota) and may pause, throttle, or end remote sessions when quotas are exhausted or when necessary for security, abuse prevention, or platform stability.

10.4 Architecture and security

Remote session routing (for example, relay-based or peer-to-peer paths), logging, and any recording or retention practices are described in our Security materials and confirmed by implementation. Those practices may change with notice where appropriate.

11. TESTING LIBRARY

11.1 Permitted use

The Testing Library is provided to help you run lawful test journeys on your own devices. You may use Testing Library content internally for testing, QA, and service validation within your workspace.

11.2 Restrictions

Except where we expressly permit it in writing, you must NOT:

• (a) bulk extract, scrape, crawl, or systematically download Testing Library content;
• (b) resell, sublicense, or redistribute Testing Library materials or Derived Intelligence sourced from the catalog;
• (c) reconstruct, replicate, or publish the catalog or substantial portions of it outside the Platform;
• (d) use automated tools to harvest patterns, templates, or metadata for competing products or datasets.

11.3 Enforcement

Violation of this Section may result in immediate suspension or termination and may be reported to law enforcement where appropriate.

12. CUSTOMER RESPONSIBILITIES; COMPLIANCE

12.1 Legal compliance

You are solely responsible for complying with all laws and regulations that apply to your devices, SIMs, traffic, testing, monitoring, remote access, and data processing (including privacy and communications laws).

12.2 Rights and consents

You represent and warrant that you have all rights and consents needed to collect, upload, process, export, and remotely access any data that appears in the Platform (including message content and call metadata).

12.3 Dedicated test device recommendation

Because the App may capture communications content and metadata from the linked device, you should use a dedicated test device and SIM if you do not want personal or sensitive communications captured.

12.4 Your environment

You are responsible for device configuration, OS compatibility, permissions, background operation, and network connectivity required for collection, sync, and remote access.

13. CUSTOMER DATA; COMMUNITY OBSERVATIONS; DERIVED INTELLIGENCE

13.1 Ownership

As between you and us, you retain your rights in Customer Data subject to the licenses below.

13.2 License to operate the Platform

You grant us the right to host, store, process, transmit, display, and secure Customer Data to provide, maintain, and improve the Platform, enforce these Terms, and comply with legal obligations.

13.3 Community Observations and Derived Intelligence

For Community Plan and Remote Plan workspaces, eligible Customer Data may be used as Community Observations and to create Derived Intelligence as described in the Privacy Policy. We do not sell your devices or grant other customers control of your devices. Derived Intelligence is used to improve service recognition, anti-abuse research, SMSC/operator intelligence, and aggregated analytics.

13.4 Private exclusions

Customer Data in Private Workspace and Private Installation deployments is excluded from shared research and Derived Intelligence by default unless separately agreed in writing.

13.5 Exports

The Platform may allow exports (including XLSX). You are responsible for securing exported files and for any sharing or further processing of exported data.

14. DATA RETENTION; DELETION AND PRIVACY REQUESTS

14.1 No self-service permanent deletion in public UI

The public Admin Panel does not provide a self-service control to permanently delete all historical cloud records. Deactivating or unlinking a device stops new collection from that device but does not by itself erase previously stored cloud records.

14.2 Privacy requests

To request access, correction, restriction, portability, or deletion of personal data, email [email protected]. We will process verified requests in accordance with applicable law, our Privacy Policy, and operational requirements (including retention for security, billing, fraud prevention, and dispute resolution).

14.3 Incorporated policies

Our handling of personal data and cookies is described in the Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

15. AVAILABILITY; NO SLA; MAINTENANCE

15.1 No uptime guarantee

We do not guarantee uninterrupted operation or error-free performance.

15.2 Maintenance and changes

We may perform maintenance or modify the Platform at any time. Features may change, be removed, or be added. We may provide notice when commercially reasonable.

15.3 No reliance for critical decisions

You acknowledge that the Platform may experience delays or inaccuracies and you will not rely on it as the sole basis for emergency response, legal compliance determinations, or safety-critical decisions.

16. THIRD-PARTY SERVICES AND NETWORKS

The Platform depends on third-party services and telecom networks (carriers, OEM services, hosting providers, email delivery services, payment processors, security providers, and others). We are not responsible for third-party outages, changes, network behavior, or actions or omissions of third parties.

17. MESSAGE AND CALL CONTENT; NO RESPONSIBILITY

Content observed on your device (SMS text, RCS content, call identifiers, notification-derived previews) originates from you or third parties (carriers, apps, services, counterparties). We do not control and are not responsible for that content, its legality, accuracy, or safety.

18. INTELLECTUAL PROPERTY

18.1 Our IP

The Platform (software, code, UI, trademarks, documentation, Testing Library, and Derived Intelligence we create) is owned by Enquirelink or licensors and protected by applicable laws.

18.2 License to you

Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Platform for your internal business or authorized purposes.

18.3 Feedback

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction.

19. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE".

WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT OUTPUTS, ENRICHMENT, OR DERIVED INTELLIGENCE (INCLUDING SMSC/OPERATOR SIGNALS) WILL BE COMPLETE, ACCURATE, OR RELIABLE.

20. LIMITATION OF LIABILITY

20.1 No indirect damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENQUIRELINK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL.

20.2 Liability cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENQUIRELINK'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO ENQUIRELINK FOR THE PLATFORM IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

20.3 Allocation of risk

You acknowledge these limitations are a fundamental basis of the bargain.

21. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Enquirelink and its officers, directors, employees, agents, affiliates, and licensors from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• (a) your Customer Data;
• (b) your traffic, testing, devices, SIMs, remote access, and use of telecom networks;
• (c) your breach of these Terms or applicable law;
• (d) your violation of third-party rights (including privacy and intellectual property).

22. SUSPENSION; TERMINATION

22.1 By you

You may stop using the Platform at any time and may cancel a paid plan as described in Section 9.

22.2 By us

We may suspend or terminate access immediately for breach, suspected abuse, security or compliance risk, legal requirements, or non-payment.

22.3 Effect

Upon termination, your license ends and access may be disabled. Data handling after termination is governed by Section 14 and our Privacy Policy.

23. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER; JURY WAIVER

PLEASE READ CAREFULLY — THIS AFFECTS YOUR RIGHTS.

23.1 Informal resolution first

Before filing a claim, you agree to contact [email protected] and allow thirty (30) days to attempt informal resolution.

23.2 Binding arbitration

Except for small-claims matters (if eligible) and requests for injunctive relief to protect intellectual property or prevent misuse, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration, not in court.

23.3 Seat and language

Arbitration will be seated in Ontario, Canada, and conducted in English.

23.4 Class action waiver

To the maximum extent permitted by law, disputes will be brought only on an individual basis and not as a class, collective, or representative action.

23.5 Jury waiver

To the maximum extent permitted by law, you waive any right to a trial by jury.

24. GOVERNING LAW

These Terms and disputes are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

25. MISCELLANEOUS

25.1 Assignment

You may not assign these Terms without our prior written consent. We may assign them as part of a corporate transaction.

25.2 Severability

If any provision is unenforceable, the remaining provisions remain in effect.

25.3 Force majeure

We are not liable for failure or delay due to causes beyond our reasonable control.

25.4 Entire agreement

These Terms and incorporated policies are the entire agreement regarding the Platform for public SaaS customers, except where a separate signed agreement applies.

26. SUPPORT AND COMMUNICATIONS

You can contact us at [email protected]. We may send you service and account communications (including billing, quota, and security notices). These are not marketing messages and may be required for Platform operation.